19 Library Service for Patrons
Library users are the reason the library exists and employs staff members. We want our patrons to have an enjoyable experience so that they "feel good" using the library. We want to instill confidence in patrons that in all of our actions we are competent, fair and of the highest integrity.
Unsatisfactory attitude towards the job, co-workers, superiors or the library itself are grounds for dismissal. All staff members are expected to exhibit courtesy and respect to all co-workers and library patrons. Personal problems must not be allowed to affect the work environment. Our primary consideration at all times is the prompt and courteous provision of library service to all. It is essential that all library staff work together toward this goal.
Respect for the highest ethical standards is more important than any short-term gain the library or the employee may receive. All employees should act as leaders and set an example among their business, personal and professional acquaintances by their conduct.
Staff members are expected to demonstrate loyalty to the library. Negative remarks to co-workers or others about the library or library staff are always inappropriate. Small disloyalties in conversations or deeds can seriously affect the delivery of quality library service. You are expected to discourage the practice of starting or spreading rumors and to refrain from being a party to such actions.
We want our patrons to regard their library experience as enjoyable because of the sense of organization, comfort of the environment, and character of service provided. All staff members will conduct themselves in a friendly, knowledgeable way and present an appearance that supports the character of the library and its services.
Everything we do gives a signal to patrons as to who we are, what we believe in and what we want to be.
Approved 09.10.2019
Reviewed 12.13.2022
Reviewed 09.09.2025